Junior Customer Service Representative (m/w) in Zürich

Das bieten wir Dir

A motivated and dynamic team
Diverse training opportunities through our e-Academy

Das bringst Du mit

Knowledge or interest in telecommunications and computer science
Educational background in administrative or commercial
Experience in direct customer interactions
Strong service orientation, both for internal and external customers
Resilient mindset and a team-oriented approach
Willingness to go above and beyond to deliver exceptional customer service.
Proficiency in IT tools (Microsoft Office, SAP, CRM)
Fluent in German and English is necessary , French and Italian is a plus
Erschienen am 03.09.2024

location_on

Zürich

person

Berufseinsteiger

local_offer

Telekommunikation

watch_later

Pensum: 100%

Start: Ab sofort

Laufzeit: Bis Januar 2025

Option auf Verlängerung

Projekt-ID: A202447830_1S

Die Telekommunikationsbranche begeistert Dich und Du möchtest in dieser Branche erste Berufserfahrung sammeln? Dann bewirb Dich jetzt.

Das erwartet Dich bei uns

Handle incoming customer requests, ensuring compliance with defined SLAs or customer-specific deadlines
Ensure accurate generation of the initial service invoice by verifying the ordered services and associated pricing
Provide feedback and suggestions to improve processes related to daily operations
Engage in proactive communication with customers to ensure optimal order management and keep them consistently informed
Accurately validate and enter B2B customer orders or services, ensuring all relevant data is documented in the appropriate sales, billing, and CRM systems
Plan and coordinate smaller projects or sub-projects within the relevant business areas

Firma: Univativ Schweiz AG

Bewerben